FREQUENTLY ASKED QUESTIONS Q. What do I do after I've enrolled? A. After you have enrolled, you will receive a TIAA-CREF Welcome Kit and a Legal Package, which will include your contract and contract number. Review your Welcome Kit carefully as it will contain the information you indicated during the enrollment process - including allocations and beneficiary information. You will also be able to review your accounts and perform transactions online by using Secure Access. back to top Q. How do I get help choosing my allocation mix? A. TIAA-CREF offers a series of financial education seminars through Texas Christian University or at various locations in your local area. You may also be able to meet with a TIAA-CREF investment professional to assess your financial situation. back to topQ. How can I see my accounts and perform transactions online? A. You can view your account information, change allocations, and make transfers by visiting Secure Access. You will need a user ID and password to use this portion of our site. back to topQ. How do I speak to someone at TIAA-CREF? A. Call a TIAA-CREF Consultant at 800-842-2776, Monday to Friday, 8:00 a.m. to 10:00 p.m. ET, Saturday, 9:00 a.m. to 6:00 p.m. ET. You may also be able to meet with a TIAA-CREF investment professional to assess your financial situation. back to top
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